LISTEN exists to help people in need, and it is during uncertain times like these when people need us the most. We are committed to leveraging every resource that we can to get much-needed assistance to our neighbors, and we deeply appreciate your support. You can learn more about our impact in the community in this recent interview of Kyle Fisher, LISTEN’s executive director. Thank you to our friends at CATV for providing this opportunity to share.
We are pleased to share that LISTEN Community Services thrift store on the Miracle Mile in Lebanon, NH is now open from 9am - 5pm every day. In addition, the thrift store on Route 4 in Canaan, NH is open every day from 10am-5pm.
We look forward to seeing you and are grateful for your ongoing support of our mission to provide vital resources to individuals and families in our region. We also appreciate your patience and cooperation to ensure that you, your fellow shoppers and donors, and our employees remain healthy. As you can imagine, LISTEN is taking a number of steps to help keep our community safe based on guidance from the Centers for Disease Control and Prevention (CDC), NH and VT state officials, and local health providers. Thank you for your understanding as we implement additional precautions to limit our customer, staff, and entire community’s exposure to the virus.
To support you in planning for your next outing to LISTEN, We have addressed a few frequently asked questions below. We strongly suggest that you also read about our other safety measures and changes to our program operations at this time. For more information about our thrift stores, click here. To learn more about an individual program, please click here.
When are you opening your other thrift stores?
Please stay tuned for more information about when we will be able to open our White River Junction locations. For the most up-to-date information, visit this link or follow us on Facebook.
What can I expect when I shop at LISTEN?
Please, know that we are complying with health and safety regulations while preserving the LISTEN shopping experience we all know and love. If you have any questions, please ask our staff. Per NH retail guidelines, everyone must wear a mask when inside a retail establishment. As such, you will be offered a mask to wear if you do not bring your own. We are also making hand sanitizer available for everyone in the store and all common surfaces are being routinely cleaned and disinfected (shopping carts, door handles, restrooms, credit card machines, etc). In addition, per state requirements, we are limiting the number of people in our stores, restricting the flow of traffic through the store as indicated by one-way directional arrows, and asking customers to maintain six feet of separation while shopping. Staff whose work stations are near the entrance are monitoring occupancy levels and will limit the number of people entering if needed. During the checkout process, customers will notice a glass barrier between themselves and the cashiers. Our staff has been trained and will continue to be updated about COVID-19 mitigation and store safeguards based on CDC guidelines.
Where can I donate my gently-used goods?
We greatly appreciate everyone’s desire to share those items you no longer need. Your donations are vital to continuing LISTEN’s mission, as the proceeds from our sales provide services to address local food insecurity, ensure neighbors have electricity and heating fuel, keep families in their homes and avoid eviction, and much, much more.
Given the large number of donations being dropped off at our stores, it is critical for us to revise our donation hours going forward. Effective this Sunday, July 5th, LISTEN’s donation hours will change to be 9AM to 12PM, seven days a week. This applies to both locations that are open at this time, the Miracle Mile store in Lebanon and our sister store in Canaan.
Please note that if a vehicle/donor is in line to donate at noon, they will be unloaded. These changes also mean that we will no longer be completely closed to donations on Tuesdays and Wednesdays, as implemented in June.
We hope to take donations at our other locations as soon as possible. Please visit our website for the most up-to-date information and changes.
How is LISTEN supporting our community during COVID-19?
As of today, LISTEN’s immediate focus is three-fold: 1) We are coordinating services for those that come to us for help, 2) We are ensuring food is available at our pantry in Lebanon and at the community dinner hall in White River Junction, and 3) We are offering quality goods at our Miracle Mile store to provide more affordable second-hand items in our region and to reduce, reuse, and recycle to keep unneeded waste out of landfills.
How can I support the vital services that LISTEN provides?
LISTEN’s critical mission to support our Upper Valley community with essential services such as food, heating and housing assistance is funded by individual contributions and grants, and supplemented by the sale of donated goods in our stores. When you give or shop with us, the proceeds provide the resources we need to offer these services, and also to offer additional one-on-one case management to support our neighbors as they work toward greater self-sufficiency.
Both the state requirement to limit the number of customers inside a store at a given time and the continued closure of our other stores are having a significant financial impact on our agency, which we are working hard to mitigate. Now more than ever, our programs require additional aid to continue to serve our neighbors impacted by this economic crisis. Thank you for considering a gift at this time. Your monetary donations ensure that, when people need assistance, we have the resources to respond. For more information, please visit http://www.listencs.org/donate.
Thank you all for what you are doing to keep our community strong during this time.
LISTEN is fully committed to keeping our community safe, and we are thinking of you.
For close to 50 years, LISTEN has been on the frontlines providing vital support for people in the Upper Valley who are facing crisis. We will continue to do so, despite COVID-19, as financial, staff, and volunteer resources are available for us. Our mission has always been important; today, it may be more so than ever before. Please join us and donate today.
Helping the Upper Valley Community
LISTEN does not rely on state or federal funding. We are fortunate to have generous, loyal donors, volunteers and shoppers.